Claims Corporation Network (CCN) has signed a Europe-wide agreement with Enterprise Rent-A-Car to extend the wide range of services CCN offers the insurance sector by including the provision of a replacement car when a policyholder has an accident and needs mobility.
“CCN’s philosophy is to support clients in controlling and mitigating the total cost of claims with a platform that allows for fast, easy and simple claim handling and that delivers outstanding service. The cooperation is a perfect fit!” – Cees Werff, CEO of CCN
This agreement is the next step in CCN’s strategy to strengthen its European operational network by ensuring total market coverage and offering insurance companies a complete range of services that support policyholders through the claims process.
The range of CCN services already includes towing assistance, claims and repair management as well as repatriation and recovery (regress) of vehicles.
Partnering with Enterprise Rent-A-Car, part of the largest rental group in the world and also the leading provider of replacement vehicles, significantly reinforces the support that CCN can offer to insurance companies within its European Road Mobility service.
“Enterprise is a leading transportation solutions company with a strong heritage in providing replacement vehicles both in Europe and North America,” says Werff, “We are delighted to be partnering with Enterprise and we welcome this prominent global player to our network. Given Enterprise’s size, range of services and recognised commitment to customer service, we look forward to working together on a wide range of strategic projects that further support motor insurance companies and their customers across Europe.”
Enterprise Rent-A-Car was the first company to recognise the role that rental providers could play in ensuring mobility for motorists who have been involved in an accident and are waiting for their vehicle to be repaired.
Across key markets in North America and Europe, Enterprise has developed a business model that is specifically designed to meet the needs of replacement customers. With more than 9600 locations in over 85 countries, including many neighbourhood rental offices in local communities, Enterprise’s extensive branch network means vehicles are close to where customers need them when they have an accident.
Enterprise has also developed dedicated industry leading systems and software that manage data and streamline communication between the many organisations involved in handling a motor claim, from the insurance company to repairers, parts suppliers and salvage companies. This helps organisations to control cost and improve customer service.
Enterprise is recognised as being a leader in customer service, which is rigorously measured based on thousands of customer calls every month which are rated to arrive at a score for each branch. Branch managers can only be considered for promotion if their customer service score is higher than the company average.
“Providing replacement vehicles to motor policyholders is part of our history and of our heritage,” said Stuart Sandell, Director Replacement Division Europe at Enterprise Rent-A-Car. “It is core to our business in many countries across the world, and we have focused resources to develop knowledge, services as well as technologies to increase the value we bring to our partners. We are delighted to be working with CCN to support their vision of delivering more support to their customers. We look forward to helping to deliver better mobility at that critical point when a driver no longer has access to their own vehicle.”